🧩 Services

🔁 Ongoing Support Management

Full customer care operations management with weekly KPI dashboards (NPS, CSAT, S2S, AHT, etc.), including comprehensive customer care staff coaching.

⚙️ Support & Strategy

Review of current support setup including third party support and detailed feedback report recommendations on tools, processes, and team structure. Set up contracts with third party vendors. 

🧰 CRM & Helpdesk Setup

Setup of your CRM system (Zendesk, Freshdesk, …) or Service Hub automation, ticket flows, and integrations including onboarding and staff training

🧑‍🏫 Staff Training + Support Playbook

Creation of SOP’s, SLAs and pre-written response templates for support agents

🛍 E-Commerce / Campaign Support

Short-term or campaign help with ticketing, order inquiries, merchandise support, …

🎯 Helping To Deliver World-Class Support

👋 Who am I

I’m a seasoned customer care nerd with battle scars from streaming platform trenches, and e-commerce chaos—now I help brands turn messy customer moments into loyalty engines and profit centers.

My approach doesn’t just solve problems; it drives conversions, repeat sales, and seriously happy customers. I’ve worked with streaming service providers, hospitality above and below the clouds, and numerous e-commerce business to streamline support, elevate engagement, and build scalable systems.

Tools I use: Shopify, Freshdesk, Mailchimp, JIRA, ICX (CRM), Reddit, Instagram, …
KPIs: NPS, CSAT,S2S, FTF, AHT, Productivity, …

Have a project in mind or need help leveling up your customer care experience?
📧 contact me 
🔗 LinkedIn