Happy Customers - Higher Profits
Customer Support | Engagement | Sales
🎯 Helping To Deliver World-Class Support
📬 Let’s Talk: Have a project in mind or need help leveling up your customer care experience?
📧 contact me
🔗 LinkedIn
🧩 Services
🔁 Ongoing Support Management – Full customer care operations management weekly KPI dashboards (NPS, CSAT, S2S, AHT, etc.) including customer care staff coaching
⚙️ Support & Strategy – Review of current support setup including third party support and detailed feedback report recommendations on tools, processes, and team structure. Set up contracts with third party vendors.
🧰 CRM or Helpdesk Setup – Setup of your CRM system (Zendesk, Freshdesk, …) or Service Hub automation, ticket flows, and integrations including onboarding and staff training
🧑🏫 Staff Training + Support Playbook – Creation of SOP’s, SLAs and pre-written response templates for support agents
🛍 E-Commerce / Event Support – Short-term or seasonal help with ticketing, order inquiries, merchandise support, …
Turning chaos into customer love — I’m your freelance Customer Care wizard for e-commerce, start-ups, and sports teams, blending engagement, care, and CRM magic! 🪄📦⚽
👋 Who am I
I’m a seasoned customer care nerd with battle scars from streaming platform trenches, and e-commerce chaos—now I help brands turn messy customer moments into loyalty engines and profit centers.
My approach doesn’t just solve problems; it drives conversions, repeat sales, and seriously happy customers. I’ve worked with streaming service providers, hospitality above and below the clouds, and numerous e-commerce business to streamline support, elevate engagement, and build scalable systems.
Tools I use: Shopify, Freshdesk, Mailchimp, JIRA, ICX (CRM), Reddit, Instagram, …
KPIs: NPS, CSAT,S2S, FTF, AHT, Productivity, …
