Service with a smile
Your trusty sidekick for customer service, bringing sharp strategies and brilliant solutions! - BE ready for the future
Holistic solutions for your customers
What we do
💬 Customer Care - Steering your Customer Service Department by keeping track of CSAT, NPS, CES, and other relevant metrics to increase customer satisfaction.
🔊 Customized Waiting Loops: Offer your customers a ‘feel good’ atmosphere while waiting. Pick your music and fill your waiting loop with customizable content. Recording, Mastering, Engineering included!
📱Community Management - Generating a hype! From creating engaging content to answer posts on social media - we do it all
📧 Project Management - Analyzing, goal setting, planning and implementing projects to enhance quality standard
Additional Services
🛍️ Mystery Shopping - Testing services and products to improve long term goals
📈 Business development - developing new markets, preparing and executing pitches and sales strategies, including up- and cross-selling and implementing customer retention measurements
🏋🏽 Performance Management Evaluate and train staff based on individual needs to increase productivity and sales
📞 Steering Call Centers: Keeping the cost low and the SL high while having a satisfactory productivity rate
🫂 Revenue: Train your outbound call centers in up- and crosselling
👟 Coaching and developing of your operational staff to grow customer satisfaction
Team Collaboration
Social Responsibility
Adaptability
My Promise
Understand Customer Needs: Conducting research and gathering customer feedback to understand preferences, pain points, and expectations
Monitor and Analyze Data: Keeping track of CSAT scores and other relevant metrics over time to monitor trends and identify patterns. Analyze the data to pinpoint areas where improvements are needed.
Train Customer-Facing Staff: Ensuring that your employees are well-trained in customer service skills, product knowledge, and problem-solving. We empower them to handle customer inquiries efficiently and effectively
Personalize Interactions: Tailoring your interactions with customers based on their preferences and past interactions. Personalization can enhance customer satisfaction and make them feel valued
Simplify Processes: Streamlining your processes to make it easier for customers to navigate through various stages of their journey, whether it's making a purchase, seeking support, or providing feedback.